Inform­ation on the processing of cookies in the PrismaLife’s myPris­maLife customer portal

1. General inform­ation about cookies

Cookies are text files that are stored in the cache of your Internet browser (e.g. Internet Explorer or Firefox) when you visit the myPris­maLife customer portal. Cookies do not store any personal data. We only use them to analyse statistics in order to monitor how successful our myPris­maLife customer portal is. These statistics are analysed anonym­ously.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept them. Altern­at­ively, your browser can be configured to reject cookies under certain condi­tions or in general, or to automat­ically delete cookies when you close your browser. Disabling cookies may limit the function­ality in the myPris­maLife customer portal.

You can find more inform­ation using the help function of the Internet browser that you use on your computer to access the Internet.

We appre­ciate that, as an Internet user, you may have reser­va­tions about cookies. Merely as a precaution, we would like to provide you with inform­ation on some common miscon­cep­tions:

  • Cookies cannot transmit viruses
  • Cookies cannot cause any damage to your computer
  • Cookies cannot read e‑mail addresses
  • Cookies cannot transfer your history file
  • Cookies cannot send e‑mails without your knowledge
  • Cookies cannot fill up or erase your entire hard drive

2.Use of cookies in the myPris­maLife customer portal

When you visit the myPris­maLife customer portal, and depending on the area you access, “cookies” are stored on your computer. These allow us, as the customer portal provider, to store data that is relevant to us, for example to make our offering more user-friendly, effective and secure.

Essen­tially, there are two different types of cookies:

  • Session cookies store inform­ation that is used during your current browser session. These cookies are automat­ically deleted as soon as you close your browser.
  • Persistent cookies store inform­ation between multiple visits in the myPris­maLife customer portal so that you will be recog­nized as a returning user the next time you visit it. The advantage of this, from your perspective, is that your computer does not have to be registered again when you return to an encrypted page. These cookies remain on your end device until you delete them.

We would also like to provide you with the inform­ation below on the processing of your data in connection with the use of cookies in accordance with the relevant provi­sions of the GDPR:

a) Cookies that are generally required (session cookies)

We use the cookies that are generally required (session cookies) to facil­itate the general use of our myPris­maLife customer portal. They save inform­ation on certain actions that you carry out. These cookies are required to allow functional navig­ation in the costumer portal and the use of certain functions in the myPris­maLife costumer portal.They make it easier for you, as a user, to visit our myPris­maLife costumer portal, as you can make optimum use of various areas of our myPris­maLife costumer portal in a manner that is convenient for you. Some functions in the myPris­maLife costumer portal require the use of these cookies, i.e. these functions cannot be used if cookies are deactivated.

As a general rule, the data is processed on the basis of our legit­imate interests pursuant to Article 6(1f) GDPR. We have a legit­imate interest in operating a costumer portal that offers corres­ponding functions for general inform­ation and commu­nic­ation purposes, as well as in order to present our company.

If you visit our myPris­maLife costumer portal in order to initiate the process involved in taking out an insurance policy with us or in order to manage or terminate an existing policy, then, by way of derog­ation from the above, the legal basis for the processing of your data is Article 6(1b) GDPR (entering into/performing a contract).

These cookies are automat­ically deleted as soon as you close your browser.

b) Functional cookies (persistent cookies)

Functional cookies (persistent cookies) allow us to tailor our myPris­maLife costumer portal to suit your personal prefer­ences by saving the entries and selec­tions you make. These settings only apply when you visit our myPris­maLife costumer portal and cannot be used by other websites. This allows you to make full use of the myPris­maLife costumer portal and tailors it better to suit your personal prefer­ences.

The data is processed on the basis of our legit­imate interests pursuant to Article 6(1f) GDPR. We have a legit­imate interest in using appro­priate techniques to improve your user exper­ience.

In addition, the use of cookies generally requires your consent. You can grant this consent by continuing to use the myPris­maLife costumer portal and clicking on “OK” to confirm that you agree to the cookie policy when you visit our myPris­maLife costumer portal. You have the option of choosing how you want these cookies to be used in your browser settings.

The maximum storage period for these cookies is one year. They are deleted automat­ically after this period has expired.

c) Performance-related cookies (persistent cookies)

Performance-related cookies (persistent cookies) help us to measure data traffic and the technical function­ality of our myPris­maLife costumer portal. This allows us to identify which areas of our website you visit most often and whether any error messages appear on these pages. This allows us to make the use of our myPris­maLife costumer portal more user-friendly. As a result, the data is processed in order to improve the quality of the myPris­maLife costumer portal and its technical optim­isation.

The data is processed on the basis of our legit­imate interests pursuant to Article 6(1f) GDPR. We have a legit­imate interest in using appro­priate techniques to improve your user exper­ience.

In addition, the use of cookies generally requires your consent. You can grant this consent by continuing to use the myPris­maLife costumer portal and clicking on “OK” to confirm that you agree to the cookie policy when you visit our myPris­maLife costumer portal. You have the option of choosing how you want these cookies to be used in your browser settings.

The maximum storage period for these cookies is two years. They are deleted automat­ically after this period has expired.

3. Overview of cookies used in our myPris­maLife costumer portal

Name Storage period Purpose of processing
sessionKey session time active session detection for security and assignment
loginKey session time active session detection for security and assignment
security session time active session detection for security and assignment