Your request -
Our service

In the event of a disagreement, the first step should always be to contact PrismaLife. We are committed to being fully at your service, even in such cases.

If you wish to submit a complaint regarding a product, intermediary, or the insurance company, you can contact our hotline at
0800 / 237 01 00. Complaints can also be submitted via our website at www.prismalife.com/complaint, by mail to PrismaLife AG, Industriering 40, 9491 Ruggell, Liechtenstein, or by email to beschwerde@prismalife.com.
Processing your complaint is always free of charge.

Please ensure that your complaint includes the full name of the complainant and the insurance policy number(s) concerned, or simply use the form provided below.

What happens next?

You will receive an immediate confirmation that your complaint has been received. Your complaint will be processed and addressed without delay — usually within ten business days. In case of any delays, we will inform you promptly of the reasons and let you know when the review and resolution of your concern are expected to be completed.

If your concern cannot be resolved directly with PrismaLife, you have the option to contact our supervisory authority.

Further steps
FMA Finanzmarktaufsicht Liechtenstein
Landstrasse 109, Postfach 279,
9490 Vaduz, Liechtenstein