PrismaLife
Prisma
FuneralCare
PrismaLife
Prisma
FuneralCare
PrismaLife
Prisma
FuneralCare
Important notice
The Funeral Care product presented here is not available for sale until further notice.
Care beyond death: protection and comfort for your loved ones
Saying goodbye to a loved one is a time of deep grief and great emotional strain. During this difficult time, financial worries should not be a concern. With Prisma Funeral Care, AXA’s funeral insurance with death benefit assistance, you can provide your relatives with valuable security and tangible peace of mind.
‘Funeral Care’ is more than just a standard death, funeral or burial insurance policy. It combines a death benefit (ranging from €3,000 to €15,000 through PrismaLife AG’s life insurance) with unique support in the event of death provided by AXA’s assistance insurance. This ensures financial protection, as well as emotional, practical and legal support for the bereaved – for up to one year after the death.
Product overview at a glance
Death benefit provided by
Up to EUR 15,000 insured sum per insured person
Lifetime cover / term
The insurance ends upon death or full surrender
Support in the event of death provided by
A personal Care Manager will contact your next of kin personally within a few hours of your death being reported.
Comprehensive support – before, during and after your funeral.
Death benefit provided by
Up to EUR 15,000 insured sum per insured person
Lifetime cover / term
The insurance ends upon death or full surrender
Support in the event of death provided by
A personal Care Manager will contact your next of kin personally within a few hours of your death being reported.
Comprehensive support – before, during and after your funeral.
Death benefit provided by
Up to EUR 15,000 insured sum per insured person
Lifetime cover / term
The insurance ends upon death or full surrender
Support in the event of death provided by
A personal Care Manager will contact your next of kin personally within a few hours of your death being reported.
Comprehensive support – before, during and after your funeral.
Exclusions and important information
A unique combination of comprehensive funeral assistance and a death benefit
As part of the ‘Funeral Care’ service, your next of kin can rely on a personal Care Manager – a qualified social worker – who will contact them personally within a few hours of your death being reported. This personal Care Manager will arrive on site as soon as possible to meet with you. The Care Manager takes the pressure off, offers a listening ear and coordinates support for up to one year following the death. (A service provided by AXA Assistance).
Thanks to the death benefit, you also ensure financial security for your loved ones. Depending on your situation, you can take out cover for a sum insured of up to 15,000 euros, which will be paid out following your death. You therefore benefit from life insurance. (Service provided by PrismaLife AG)
The benefits of Funeral Care at a glance
PrismaLife death benefit
Death benefit ranging from €3,000 to €15,000
Ensure that your loved ones do not have to bear the costs of your funeral or other related expenses.
Lifetime cover
Upon your death, the lump-sum benefit will be paid in full to your beneficiaries.
Combined with comprehensive assistance services from AXA.
Administrative support
During the period of mourning, your relatives should not have to deal with administrative tasks. The Care Manager provides them with significant support in liaising with solicitors, banks and pension schemes, as well as with administrative matters.
Psychological support
Your passing places an enormous emotional strain on your partner, children, siblings, parents and other close relatives. They do not have to cope with this burden alone. A psychologist is on hand to support them.
Legal assistance
Following your death, your surviving relatives will face many legal issues, such as the execution of a will and the calculation of inheritance shares. The Care Manager will support them, with the help of solicitors, in all legal clarifications and matters.
Palliative care
If you are receiving palliative care, you can count on our help even at this stage. We’ll support you in sorting out important matters whilst you’re still alive.
Household support
Your surviving relatives will receive support with day-to-day tasks. The service includes domestic help, babysitting and, if required, home monitoring. Someone will also look after your pet.
Assistance abroad
Whether you’re travelling the world or frequently away on business, in the event of your death, your repatriation will be organised. Should you pass away in Belgium whilst your relatives are abroad, travel arrangements for up to two people will be made as quickly as possible.
PrismaLife death benefit
Death benefit ranging from €3,000 to €15,000
Ensure that your loved ones do not have to bear the costs of your funeral or other related expenses.
Lifetime cover
Upon your death, the lump-sum benefit will be paid in full to your beneficiaries.
Combined with comprehensive assistance services from AXA.
Administrative support
During the period of mourning, your relatives should not have to deal with administrative tasks. The Care Manager provides them with significant support in liaising with solicitors, banks and pension schemes, as well as with administrative matters.
Psychological support
Your passing places an enormous emotional strain on your partner, children, siblings, parents and other close relatives. They do not have to cope with this burden alone. A psychologist is on hand to support them.
Legal assistance
Following your death, your surviving relatives will face many legal issues, such as the execution of a will and the calculation of inheritance shares. The Care Manager will support them, with the help of solicitors, in all legal clarifications and matters.
Palliative care
If you are receiving palliative care, you can count on our help even at this stage. We’ll support you in sorting out important matters whilst you’re still alive.
Household support
Your surviving relatives will receive support with day-to-day tasks. The service includes domestic help, babysitting and, if required, home monitoring. Someone will also look after your pet.
Assistance abroad
Whether you’re travelling the world or frequently away on business, in the event of your death, your repatriation will be organised. Should you pass away in Belgium whilst your relatives are abroad, travel arrangements for up to two people will be made as quickly as possible.
How to submit a complaint
In the event of a dispute, the first step should always be to contact PrismaLife. We want to be there for you 100 per cent, even in this situation.
If you wish to make a complaint about the product, the intermediary or the insurance company, you can call our helpline on 0800 237 01 00. You can also submit your complaint via our website https://www.prismalife.com/en/complaint/, by post [PrismaLife AG, Industriering 40, 9491 Ruggell, Liechtenstein] or by email to beschwerde@prismalife.com.
There is never any charge for processing a complaint. Please ensure that your complaint includes the first name and surname of the complainant, as well as the policy number(s) of the relevant insurance policies.
You may also submit your complaint via our supervisory authority:
FMA Liechtenstein Financial Market Authority
Landstrasse 109,
Postfach 279,
9490 Vaduz,
Liechtenstein
Or directly to the Insurance Ombudsman in Belgium:
Contact the Insurance Ombudsman by post:
Square de Meeûs 35,
1000 Brüssel,
or submit your complaint to the Ombudsman by email: info@ombudsman-insurance.be or by telephone: +32 (0)2 547 58 71.
Contractual documents
The documents available above provide an overview of the main cover and exclusions. They are not tailored to your specific situation and do not contain all the relevant information.
For further details about the product, your rights and obligations, please read the general terms and conditions and/or pricing terms, as well as the product information documents (PIIDs).
These documents are available at www.prismalife.com or free of charge from PrismaLife AG.
Industriering 40
FL-9491 Ruggell
Telephone: +423 237 00 00
service@prismalife.com
PrismaLife operates in Belgium under the freedom to provide services and is registered with the FSMA under number 2341.
Applicable law
Law applicable to the financial product: Belgian law
Insurer’s country of origin: Liechtenstein
Do you have any specific questions about your product?
Please Contact Us Directly:
Cares Assistance
Phone: +32 2 486 85 10
E-Mail: info@cares-assistance.eu