Customer Information regarding the Corona-crisis
Ruggell, April 2nd, 2020 Against the backdrop of the Corona crisis, we are currently being asked many questions about the options available at PrismaLife regarding insurance and pension contracts.
We would therefore like to give a brief overview of the situation.
We are pleased to inform you that all members of our service team are in good health and that we can fully maintain the service that our clients are used to. Our service team will be happy to answer further questions by e‑mail: email@example.com.
- Service availability:
Due to the flexibility of all our employees, PrismaLife continues to be there for you as usual. All inquiries or requests will be answered and dealt with as quickly as possible.
Products with guaranteed elements are secured by the so-called “cover pool” of PrismaLife. These will continue to be valid.
- Fund value:
There are currently significant market fluctuations. We recommend keeping an eye on your long-term goals of retirement planning and wealth accumulation. Anyone who has invested in a global stock market mix in any 15-year period over the past decades and simply observed the performance has never made a loss.
You can find the current status of your fund value at any time in the following customer portal: https://www.prismalife.com/myprismalife‑2/
- Regular premium payment:
Long-term savings plans are mainly based on the so-called “cost-average” effect. This means that if savings rates remain constant, fewer units of the fund are acquired in times of high prices, and correspondingly more when the price has been lowered. The units purchased at the lower price then also offer the higher price potential. With such payments you would therefore be taking full advantage of the favourable entry prices.
If you wish to suspend your regular premiums due to the current crisis, we offer premium breaks. Premium breaks are the more flexible instrument compared to premium exemptions. With this option you retain your insurance cover and can resume premium payments later without a risk assessment.
- Additional payments:
Many of our customers wish to take advantage of the low rates for single premiums or additional payments. In some products, you benefit further because in these products, reduced costs are charged on additional payments.
If you have any questions on any of these topics, your intermediary will also be happy to help you.